We provide clients within the education sector tailor made technology and digital solutions.
We are a specialised provider of technology and digital solutions for the education sector including managed print, hardware and website solutions.
- Training Providers
- Education Suppliers
Our managed print and technology approach provides a first-class document solution; not only at a competitive price, but through a solution that optimises your devices, streamlines your processes, improves user experience and reduces company waste.
The extensive knowledge of both our own and the manufacturers’ technicians, results in a market leading first time fix rate. Fault diagnosis is made easy by either remotely connecting to the device before arriving or connecting to the device directly on-site. Our technicians can then obtain data relating to any part failure or location of miss-feeds.
Fully trained Microsoft qualified engineers will install the equipment and/or software efficiently for a seamless transition. You can rest assured the process will not interfere with your day-to-day business processes.
After installation is complete, our technician will demonstrate all aspects of printing, scanning and copying to members of staff. Should any other software be installed, they also will explain and demonstrate in detail how this product operates.
Our dedicated customer care team will call you on a quarterly basis to ensure you’re happy with the products and service. They will also escalate any further requirements or extra support you may require to your account manager.
Account managers will deal with any queries raised ensuring they are resolved quickly and efficiently. As with our customer care team, your account manager will be in regular contact to arrange regular meetings to discuss product performance. They will also provide reports and statistics with regards to performance, service levels, response times and first-time fix rates.
4 HOUR SERVICE RESPONSE
Our average response time is under 4 hours. Once fixed, our technicians will check other parts and replace any that show signs of wear and tear negating the need for further callouts and downtime.
We perform preventative maintenance on your equipment at regular intervals based on the information our remote response team has built up.
Any product not performing to manufacturer’s standard would be replaced for equal or greater facilities. This would happen following a set of escalation procedures.
ONLINE & TELEPHONE SUPPORT
To manage your account to ensure rapid response times for minimal downtime. Spare parts stocked at site with multi-machine placements weekend and evening service cover upon request.